FAQs

  1. How can I register for the NAPLEX and MPJE?
  2. Which states do not require the MPJE?
  3. What is the cost of the NAPLEX and the MPJE?
  4. Can I register for the NAPLEX and MPJE prior to graduation?
  5. What should I do if I changed my name since the last time I took the NAPLEX/MPJE or transferred my license?
  6. The middle name/initial on my ID doesn’t match what’s on my ATT. What do I do?
  7. How do I schedule an appointment?
  8. I registered online and received a confirmation number from NABP. Can I use this confirmation number to schedule an appointment?
  9. Can I take both NAPLEX and MPJE on the same day?
  10. Can I cancel my registration online?
  11. How do I change my primary state/jurisdiction of licensure?
  12. How long is the Authorization to Test (ATT) valid?
  13. How do I obtain an extension on my Authorization to Test (ATT)?
  14. How do I cancel or reschedule my examination appointment?
  15. I missed my appointment. How do I schedule a new one?

  16. How do I report a testing irregularity or suspicious incident?
  17. What is the palm vein recognition technology and how does it affect candidates sitting for the NAPLEX or MPJE?
  18. I already took the NAPLEX/MPJE. Can I take the tests again?
  19. I already sat for the NAPLEX and/or MPJE. How do I see my scores?
  20. How do I perform a translation of my non-English documentation?

NAPLEX Score Transfer

  1. Do I need to create a new user account to transfer a score?
  2. How do I add a score transfer if I have already registered for the NAPLEX?
  3. How do I cancel a score transfer?
  4. I submitted a score transfer request, but I want to change the state I chose to have my score transferred to. How can I do that?
  5. Can I score transfer to more than one state?

NAPLEX/MPJE Online Registration Assistance

  1. Do I need to create a new user account if I've registered for the NAPLEX or MPJE before?
  2. Why can't I change my name, date of birth, or Social Security number in my e-Profile?
  3. How do I change my name in my e-Profile?
  4. How do I change my date of birth in my e-Profile?
  5. How do I change my Social Security number in my e-Profile?
  6. Where do I send documents for updating my e-Profile?
  7. How do I register for the NAPLEX or MPJE if I do not have a Social Security number?
  8. I received an error message when I submitted payment information. What should I do?

1. How can I register for the NAPLEX and MPJE?

Candidates may register online for the NAPLEX and MPJE. A paper registration form is not available.

Note: If you do not have a Social Security number, which is required to register online, contact NABP’s Customer Service Department.

2. Which states do not require the MPJE?

Currently, 48 boards of pharmacy require passing the MPJE as a component of licensure. The six boards that do not utilize the MPJE for their law examinations are:

  • Arkansas
  • California
  • Virginia
  • Puerto Rico
  • Guam
  • Virgin Islands

If you are seeking licensure in any of these jurisdictions, please contact the board of pharmacy for their requirements.

3. What is the cost of the NAPLEX and the MPJE?

Effective January 1, 2014, the fee for the NAPLEX is $505 and the fee for the MPJE is $210.

4. Can I register for the NAPLEX and MPJE prior to graduation?

You may submit your registration prior to graduating, but your state board of pharmacy will not confirm eligibility until you meet all graduation requirements.

5. What should I do if I changed my name since the last time I took the NAPLEX/MPJE or transferred my license?

If you have not notified NABP of your name change since the last time you registered for an examination or transferred your license, you will need to do so before you can proceed with your online registration. This applies to any examination that you would like to register for, as well as applying for license transfer and registering for CPE Monitor.

To ensure that all of the business you have done is contained in one record, providing a complete history of your transactions, NABP requests that you submit documentation regarding your name change. NABP will then update your records so that the next time you register for a service under the new name your prior records will be associated with the new record.

For more information on how to change your name, see FAQ No. 3 in the NAPLEX/MPJE Online Registration Assistance section of the FAQs.

6. The middle name/initial on my ID doesn’t match what’s on my ATT. What do I do?

If the name on both your primary and secondary IDs (including your middle name/middle initial) do not match the name on your Authorization to Test (ATT), you must send the appropriate documentation to NABP at least five business days prior to the date of the scheduled examination. Please submit a scanned copy of your primary/secondary IDs with the name that should be listed on your ATT via e-mail to custserv@nabp.net, or by fax to 847/375-1114. In addition to the photocopy of your ID’s please provide in the body of your e-mail, or via fax, your full name, address, last four digits of your Social Security number (if you have one), date of birth, and e-Profile ID. All acceptable forms of primary/secondary IDs must be current (unexpired), contain a recent photo and signature, and must be issued either by US/US territories or Canada. Acceptable primary/secondary IDs are US/Canadian passport, US/Canadian driver’s license, US state/Canadian province ID, US/Canadian temporary driver’s license, US learner’s permit and US/Canadian military ID. Additionally, for secondary IDs, the candidate may use a US passport card and valid debit/credit cards.

If the name with which you have registered is different from the name on both of your IDs, you will not be permitted to test and will forfeit your examination fee. Name updates cannot be completed at the test center, as there are no exceptions to this policy.

For more information on name matching guidelines, see the NAPLEX/MPJE Registration Bulletin.

7. How do I schedule an appointment?

If you have received your Authorization to Test (ATT) letter, you may schedule your appointment via Pearson VUE's Web site, www.pearsonvue.com/NABP, or by calling Pearson VUE's Call Center at 1-888/709-2679.

8. I registered online and received a confirmation number from NABP. Can I use this confirmation number to schedule an appointment?

No, the confirmation number is only used as proof of completing the online registration process. You will receive an Authorization to Test (ATT) from Pearson VUE upon eligibility approval from the state board of pharmacy in which you are seeking licensure.

9. Can I take both NAPLEX and MPJE on the same day?

Yes, if time permits.

10. Can I cancel my registration online?

Cancel your registration if you no longer wish to take the examination that you registered for or do not plan to take the examination before the eligibility period expires. If you cancel your registration before the eligibility period expires, you will receive a partial refund. No refunds will be given after the eligibility period has expired. Please note that if you cancel your registration, you must wait five business days before you may re-register for another NAPLEX. This also applies to the MPJE for the same jurisdiction. Any registration can be cancelled within two years of the initial registration.

Change your primary jurisdiction if you want to take the examination you registered for, but you would like to change the jurisdiction for which you are taking the examination. There is a $50 fee for this change.

11. How do I change my primary state/jurisdiction of licensure?

If you wish to change your state of eligibility, an administrative fee of $50 will be applied. You can request a change of jurisdiction by logging in to your NABP e-Profile and going to the Exam Services section. In the Available Activities column, there will be a link titled “Change Primary Jurisdiction” where you can submit your request. Once the primary jurisdiction is changed, your authorization to test (ATT) with your previous jurisdiction and appointment (as applicable) is no longer valid and the registration process starts over for your new jurisdiction. Requests for change of state or jurisdiction must be made more than two business days before a scheduled examination. A change of state or jurisdiction made within two business days of a scheduled examination appointment will result in NABP denying the request and in the forfeiture of the $50 administrative fee.

12. How long is the Authorization to Test (ATT) valid?

Candidates are given a one-year eligibility period to schedule and take the examination, which begins when the board of pharmacy grants eligibility. However, each state determines the acceptable time period in which a candidate must be licensed. Many allow candidates one year from the time of their registration for licensure, but this varies from state to state. Please contact the state board of pharmacy in which you are seeking licensure to determine if additional restrictions apply.

13. How do I obtain an extension on my Authorization to Test (ATT)?

Candidates must contact the board of pharmacy for any requests for eligibility extensions. If the board grants the extension, the candidate must wait to receive a new ATT. If your eligibility expires, you must submit a new registration and administrative fees.

14. How do I cancel or reschedule my examination appointment?

To cancel or reschedule your NAPLEX or MPJE appointment, please contact Pearson VUE's Call Center at 1-888/709-2679 or go online at www.pearsonvue.com/NABP. There will be an administrative fee to reschedule your NAPLEX or MPJE appointment. Please refer to the NAPLEX/MPJE Registration Bulletin for deadlines and administrative fees to reschedule or cancel an existing appointment.

15. I missed my appointment. How do I schedule a new one?

Log in to your NABP e-Profile and go to the Exam Services section. In the Available Activities column, select the link titled “Resit.” From there you may re-register for an exam. The administrative fee to resit for the NAPLEX is $140 and $90 for the MPJE.

If the Resit link is not available, it might be because your eligibility will expire in 10 business days or less. Because NABP cannot guarantee that you will receive an ATT before your eligibility has expired, you are unable to re-register.

16. How do I report a testing irregularity or suspicious incident?

If you have observed a possible testing violation, you can submit a report on a suspected examination irregularity, an act of unethical behavior, or a breach of security through NABP's examination tip site at www.nabp.net or contact NABP's Customer Service department at  847/391-4406 Monday to Friday, 9 AM to 5 PM. NABP examinations are administered under strict security measures, and incidents that compromise the content of NABP examinations are treated confidentially and are investigated fully.

17. What is the palm vein recognition technology and how will it affect candidates sitting for the NAPLEX or MPJE?

The identity of individuals sitting for the NAPLEX or MPJE is verified using palm vein recognition. Palm vein recognition works by holding the hand a few inches above a sensor, which scans the veins inside the hand to create a digital template that represents an individual’s unique vein pattern. Palm vein patterns are recorded when candidates arrive at the testing center to check in for their examination‚ then are matched when candidates return to the testing room after a break. Palm vein patterns are also compared with those of other test takers to allow Pearson VUE to find people who may have tested under multiple names or identities. Other than to Pearson VUE, NABP does not disclose palm vein data to third parties except to comply with law or to identify fraud or illegal activity. If a candidate is unable to provide a digital signature or palm vein pattern, he or she must contact NABP at least 30 days prior to his or her examination date. 

18. I already took the NAPLEX/MPJE. Can I take the tests again?

As of March 1, 2013, you are limited to five attempts to pass either exam. If you have attempted to pass the NAPLEX or MPJE five or more times by that date, you have one more opportunity to pass it if the board of pharmacy approves an additional attempt. If you have attempted fewer than five times by March 1, 2013, you will be subject to the five-attempt limit.

For the MPJE, the five-attempt limit applies to a single jurisdiction or state. For example, a candidate may attempt to pass the MPJE in State A five times and will also have five attempts for State B.

After a failed attempt, you must wait 91 days to next attempt the NAPLEX.

After a failed attempt, you must wait 30 days to next attempt the MPJE for the same jurisdiction.

Some exceptions may apply, as NABP member boards retain the authority to determine the number of attempts per candidate in their jurisdiction. Contact NABP Customer Service for more information.

19. I already sat for the NAPLEX/MPJE. How do I see my scores?

You will only have access to your NAPLEX score through the state that you selected as your primary jurisdiction, so if that state does not participate in the online score reporting service, your NAPLEX score will not be made available to you online, even if the states you are transferring your score to do allow such reporting.

You can view your scores by logging in to your NABP e-Profile and going to the Exam Services section. Click on the “Score Results” link, which is located under Exam Services in the left-hand navigation.

If you have recently taken the NAPLEX and/or MPJE and your score is not displayed, it might also be because your score is not yet loaded into the system. Your score will not display on the Score Results page until your score has been loaded into the system. This can take up to seven business days after the examination.

20. How do I perform a translation of my non-English documentation?

Provide an official word-for-word English translation, prepared and certified as correct by an official translator, for any document, including all seals and/or stamps, not in English.

An official translator is recognized by NABP as a (1) certified translator, (2) a certified court interpreter, (3) an authorized government official, or (4) an official translator from a professional translation service or an appropriate language department at any university.

Each page of the translation must be signed and dated by the translator and must appear on official stationery. The translator must provide an attestation statement regarding the accuracy of each translation. Proof of the translator's credentials need to accompany each translation.

You may not prepare your own translations.

NAPLEX Score Transfer

1. Do I need to create a new user account to transfer a score?

No. To transfer a score, you can use the same username and password that you used to register for the exam.

2. How do I add a score transfer if I have already registered for the NAPLEX?

To add a score transfer request, log in to your NABP e-Profile and go to the Exam Services section. In the Available Activities column, there will be a link titled “Add Score Transfer.” Here you will be able to submit NAPLEX score transfer requests for as many jurisdictions as you would like up to 90 days after taking the exam. Each score transfer request has an administrative fee of $75. 

3. How do I cancel a score transfer?

To cancel a score transfer request, click on the link titled “Cancel Score Transfer.” Score transfers can only be cancelled up to two business days before you have taken the NAPLEX. You cannot cancel a score transfer after you have taken the exam. There are no refunds issued for cancelled score transfers.

4. I submitted a score transfer request, but I want to change the state I chose to have my score transferred to. How can I do that?

You can change your score transfer state at no cost, as long as your request is approved at least two business days before you take the NAPLEX. You may not request a change of state after you take the examination. To change the state you selected for score transfer, provide the following:

  • Name
  • NABP e-Profile ID:
  • To view your e-Profile ID, log in to your e-Profile. The ID is located in the upper right-hand corner of the screen.

  • Original state requested for score transfer
  • State you wish to change your score transfer to

Send your request to:

NABP
Competency Assessment
1600 Feehanville Dr
Mount Prospect, IL 60056
NABP_Comp_Assess@nabp.net
Fax: 847/391-4502

5. Can I score transfer to more than one state?

Yes, you can score transfer to more than one state. Please contact the state that you are seeking a score transfer to for information. Also, refer to the NAPLEX/MPJE Registration Bulletin for details regarding the Score Transfer Program.

NAPLEX/MPJE Online Registration Assistance

1. Do I need to create a new user account if I've registered for the NAPLEX or MPJE before?

No. You can log in to your e-Profile using the username and password that you used before to register for the exam.

2. Why can't I change my name, date of birth, or Social Security number in my e-Profile?

You have 24/7 access to your e-Profile and can update it as necessary. Some identifying information, however, cannot be updated without formally completing and returning signed request forms to NABP. This ensures the integrity of your e-Profile and that data you previously provided to NABP is accurately applied.

To change your name, date of birth, or Social Security number in your e-Profile, complete the following relevant forms, have it witnessed by a notary, and return it to NABP.

If you have any questions regarding the requirements, please contact customer service at 847/391-4406 or via e-mail at custserv@nabp.net.

3. How do I change my name in my e-Profile?

You can change your name in your e-Profile by submitting a photocopy of the document granting your name change and completing the correct NABP name change form. One form pertains to those who have had their name change granted by a US government agency. The other pertains to those who have had their name change granted by a foreign government agency. Have the forms witnessed and signed by a notary.

In addition to the form, submit a photocopy of the documentation noting your name change. This supporting documentation includes:

  • Marriage license or certificate
  • Divorce decree
  • Court ordered name change document

Please send a photocopy. Originals will not be returned.

Use the following forms that are relevant for you:

NOTE: If the name on the identification you present on testing day is different from the name you used to create your e-Profile registration, you will not be permitted to test. To change the name associated with your e-Profile, you must contact your board of pharmacy and NABP at least five business days prior to your scheduled examination and provide documentation of a legal name change.

4. How do I change my date of birth in my e-Profile?

You can change your date of birth in your e-Profile by submitting a photocopy of the official document showing your date of birth and completing NABP’s date of birth change form. Have this form witnessed and signed by a notary. For security reasons, submit the original and notarized form by mail.

The required supporting documentation includes a photocopy of one of the following:

  • Driver’s License or state ID (if date of birth is present)
  • Birth Certificate
  • Valid US passport

Please send a photocopy. Originals will not be returned.

Form:
Date of Birth Change (PDF)
For security reasons, submit this form and the photocopied documentation by mail.

5. How do I change my Social Security number in my e-Profile?

You can change your Social Security number in your e-Profile by submitting a photocopy of the official document showing your Social Security number and completing NABP’s Social Security number change form. Have this form witnessed and signed by a notary. For security reasons, submit the original and notarized form by mail.

The required supporting documentation includes a photocopy of the following:

  • Social Security card

Please send a photocopy. Originals will not be returned.

If you have misplaced your Social Security card, see the Social Security Administration’s Web site for information on getting a new or replacement card.

Form:
Social Security Number Change (PDF)
For security reasons, submit this form and the photocopied documentation by mail.

6. Where do I send documents for updating my e-Profile?

Mail the completed form and documentation to:

NABP
Customer Service Department
1600 Feehanville Drive
Mount Prospect, IL 60056
Fax: 847/375-1114
Note: Only documents pertaining to the Name Change Granted by a US Government Agency form will be accepted via fax.

7. How do I register for the NAPLEX or MPJE if I do not have a Social Security number?

If you do not have a Social Security number, and are unable to obtain one from the Social Security Administration, please contact NABP Customer Service at 847/391-4406 Monday-Friday from 9 AM to 5 PM central time, or via e-mail to custserv@nabp.net for further assistance.

8. I received an error message when I submitted payment information. What should I do?

Please check the following:

  • Is the credit card number correct? (Enter numbers only – do not enter dashes or slashes.)
  • Is the expiration date correct?
  • Is the credit card "type" field correct?

If the problem persists, please try again at a later time.