FAQs

  1. What is an NABP e-Profile?
  2. I have questions regarding the creation of my e-Profile ID. Whom should I contact?
  3. I’m ready to register for CPE Monitor, but my name has changed since the last time I registered for a service with NABP. Does this matter?
  4. I do not see any activities or information in my CPE Monitor account. Why?
  5. How long will it take for my CPE activity to appear in my e-Profile?
  6. What do I do if I provided the wrong e-Profile ID or date of birth when I submitted for CPE credit?
  7. How do I add or update my license, registration, or certification information?
  8. I have credit from a CPE provider that is not ACPE-accredited. How do I enter it into my e-Profile?
  9. ​I do not have a United States Social Security number. How do I register for CPE Monitor?
  10. What are the consequences to me if I do not create an e-Profile for CPE Monitor?
  11. I am an accredited ACPE continuing education provider and I have questions regarding the submission process for my activities. Whom should I contact?

Requesting Changes to Your NABP e-Profile

  1. Who notifies the board of pharmacy when I make changes to my contact or personal information?
  2. Why can’t I change my name, date of birth, or Social Security number in my NABP e-Profile?
  3. How do I change my name in my NABP e-Profile?
  4. How do I change my date of birth in my NABP e-Profile?
  5. How do I change my Social Security number in my NABP e-Profile?
  6. How do I perform a translation of my non-English documentation?
  7. Where do I send documents for updating my e-Profile?

Social Security Numbers and the NABP e-Profile

  1. Why am I being asked for my full Social Security number?
  2. Why is the use of the last four digits of my Social Security number not sufficient?
  3. My license number is unique and is used by my state board of pharmacy to identify me within its systems. Why can’t NABP use this as the unique identifier?
  4. Why can’t my driver’s license number or state ID card number be used as an identifier?
  5. How does NABP keep my personal private information secure?
  6. Is the NABP Web site secure?

1. What is an NABP e-Profile?

Your NABP e-Profile is the place on the NABP website where you can go to manage all the programs and services available to you through NABP. By logging in to your NABP e-Profile, you will have access to practice exams, NAPLEX, NAPLEX Score Transfer, MPJE, Score Results, CPE Monitor, License Transfer, PILAR, publications and subscriptions.

2. I have questions regarding the creation of my e-Profile ID. Whom should I contact?

For questions regarding e-Profile creation and maintenance, as well as the reporting process to the state boards of pharmacy, please contact NABP Customer Service at 847/391-4406, Monday-Friday between 9 AM and 5 PM Central time or via e-mail at custserv@nabp.net.

3. I’m ready to register for CPE Monitor, but my name has changed since the last time I registered for a service with NABP. Does this matter?

Yes. If you have not notified NABP of your name change since the last time you registered for an examination or transferred your license, you will need to do so before you can proceed with creating your NABP e-Profile, which is necessary to register for CPE Monitor and obtain your e-Profile ID. To ensure that all of the business you have transacted with NABP is contained in one record, providing a complete history of your transactions, NABP requests that you submit documentation regarding your name change. NABP will then update your records so that the next time you register for a service under the new name your prior records will be associated with the new record.

For more information on how to change your name, see FAQ No. 3 in the Requesting Changes to Your NABP e-Profile section of the FAQs.

4. I do not see any activities or information in my CPE Monitor account. Why?

There are four main possibilities for why your CPE is not appearing:

  1. Your continuing pharmacy education (CPE) provider may not have transmitted your CPE credit to CPE Monitor yet. The Accreditation Council for Pharmacy Education (ACPE) allows CPE providers up to 60 days to report and upload CPE activity.  (See FAQ 5.)
  2. Your e-Profile ID and/or date of birth (MMDD) were entered incorrectly when submitting CPE credit on the provider’s website. If the e-Profile ID and date of birth submitted to the provider do not match what is in your NABP e-Profile, the provider will be unable to finalize transmission of the CPE credit. (See FAQ 6.) 
  3. The CPE session you attended was not operated by an ACPE-accredited CPE provider. At this time, only those providers accredited by ACPE are able to report CPE credit to CPE Monitor. (See FAQ 9.)
  4. Your e-Profile ID has not yet synched in the provider’s system. After registering with NABP, it may take up to 24 hours for a provider’s system to recognize the newly created NABP e-Profile. If you receive an error message that your e-Profile ID does not exist or does not match the existing records, then please wait at least one business day to resubmit your NABP e-Profile ID to the CPE provider.  

If you are having difficulty obtaining CPE credit, please contact the provider that offered the CPE course. NABP cannot assist with issues related to claiming CPE unless the CPE credit was obtained through NABP-sponsored meetings.

The CPE provider transmits data to ACPE, and, in turn, ACPE transmits the data to NABP. The CPE Monitor service began receiving CPE data on March 10, 2012. If you received CPE credit from a fully participating ACPE-accredited provider after this date, then your CPE information should be recorded in the CPE Monitor system. CPE credit obtained prior to this time will not be recorded through CPE Monitor. Additionally, the CPE provider must be fully participating in CPE Monitor in order for your activity to be recorded. All ACPE-accredited CPE providers should have updated their systems by the end of 2013. 

Please retain proper documentation of any CPE credits that do not appear in the CPE Monitor Activity section of your NABP e-Profile for as long as your board of pharmacy deems necessary. Depending on your board’s policies and license/registration renewal requirements, your board may also ask you to submit proof of credits earned before CPE Monitor became operational.  

5. How long will it take for my CPE activity to appear in my e-Profile?

Many CPE providers upload CPE credit to the CPE Monitor system within 24 hours; however, ACPE allows CPE providers up to 60 days to report and upload CPE activity. Upon receiving CPE information from the provider, ACPE transmits the data to NABP and your data is stored in CPE Monitor. If the transmission from your provider to ACPE is not successful, your credits will not be displayed in your NABP e-Profile. CPE Monitor serves as a centralized repository for your CPE credits. 

Please note, NABP cannot add or remove CPE credits from your e-Profile. Corrections must be made through the CPE provider. If it has been more than 60 days since you submitted the request for CPE credit to the provider and you still do not see your CPE activity displayed, please contact your CPE provider directly.

​6. What do I do if I provided the wrong e-Profile ID or date of birth when I submitted for CPE credit?

A common error that people make is incorrectly entering their e-Profile ID and date of birth when submitting a request for CPE credit to providers. When submitting for CPE credit, please ensure that the information you are submitting matches the information you have in your NABP e-Profile. If after submitting a request for CPE credit to a provider you find that the information is incorrect, please contact the provider and give them the correct information. If you realize that your NABP e-Profile has an incorrect date of birth, please submit the required documentation as outlined in FAQ 4 in the Requesting Changes to Your NABP e-Profile section. 

Please note that error messages displayed during the CPE submission process on your providers’ websites are not generated or affiliated with any of NABP’s processes or services. ACPE sends this error message to your provider in regard to their uploading processes.

7. How do I add or update my license, registration, or certification information?

To add or update license/registration/certification information, log in to your e-Profile and click on the License or Certification link in the Personal Information section of the left navigation. You may add additional license or registration information using the "Add" button. To update the expiration date of a previously entered license, registration, or certification, click on the date. A new window will display where you can change the date. Once you have entered the new date, click on “Update License.” The pop-up box will disappear and you will go back to the original page where your license(s) is listed. Please note that it may take a few seconds for the change to appear. Do not click anything until the new date displays.

8. I have credit from a CPE provider that is not ACPE-accredited. How do I enter it into my e-Profile?

Only ACPE-accredited providers participate in this program at this time. If the CPE credit you received is not from an accredited provider, it cannot be entered into the CPE Monitor system at this time. CPE Monitor does not work in collaboration with any other CPE reporting or recording websites. In addition, at this time, manual entry of CPE credits is not available, so be sure to retain documentation from non-ACPE-accredited providers for submission per the requirements of your board of pharmacy.   

9. I do not have a United States Social Security number. How do I register for CPE Monitor?

If you are in need of an e-Profile and e-Profile ID to participate in ACPE-accredited CPE but do not have a Social Security number, you will need to complete documentation regarding your status. Please review the circumstances below and follow the directions for the situation that applies to you. 

If you are seeking licensure through a United States board of pharmacy, do not have a US Social Security number, and are unable to obtain one from the Social Security Administration, please contact NABP Customer Service for further instructions. 
If you are a pharmacist who is not licensed in the United States or an international pharmacy preceptor, please complete the Non-United States Pharmacist Waiver and Release Form (PDF) and return it to NABP. Further instructions will be provided to you once the form has been submitted.  

Once you have submitted all requested documentation Customer Service will create your e-Profile and provide you with the steps for completing your CPE Monitor registration. NABP Customer Service can be reached at 847/391-4406, Monday-Friday from 9 AM to 5 PM Central time, or via e-mail at custserv@nabp.net.

10. What are the consequences to me if I do not create an e-Profile for CPE Monitor?

As ACPE-accredited CPE providers are expected to eventually phase out paper CPE statements of credit for completion of ACPE-accredited courses, the CPE Monitor service, as part of the NABP e-Profile, is expected to be the single repository of this information and will be maintained on licensees’ behalf and reported to state boards who request verification of CPE. Candidates who create an NABP e-Profile will be able to monitor through the CPE Monitor service the accuracy and completeness of their CPE information reported by ACPE-accredited providers, and can proactively contact the provider if their information is not properly reported. Individuals who create an e-Profile and register for CPE Monitor will also be able to access and print or download a record of ACPE-accredited CPE activities for their own records, or in cases where their licensing agency requires it.

If you do not create an e-Profile and register for CPE Monitor, this information will not be collected on your behalf to report to your licensing board(s) as part of any CPE audit. This may have consequences for you in your efforts to maintain your licensure in states where CPE compliance is required. We strongly encourage all licensees to create and maintain their e-Profiles and fully register for CPE Monitor to ensure that there are no difficulties when maintaining their pharmacist license or technician license/registration/certification.

11. I am an accredited ACPE Continuing Education Provider and I have questions regarding the submission process for my activities. Whom should I contact?

For questions regarding CPE provider participation and procedures, please contact ACPE at 312/664-3575, Monday-Friday between 9 AM and 4:30 PM Central time.

Requesting Changes to your NABP e-Profile

1. Who notifies the board of pharmacy when I make changes to my contact or personal information?

NABP does not provide these changes to the board. NABP advises that you inform your board(s) of pharmacy when you make updates to contact and personal information in your e-Profile.

2. Why can’t I change my name, date of birth, or Social Security number in my NABP e-Profile?

You have 24/7 access to your NABP e-Profile and can update it as necessary. Some identifying information, however, cannot be updated without formally completing and returning signed request forms to NABP. This ensures the integrity of your e-Profile and that data you previously provided to NABP is accurately applied.

To change your name, date of birth, or Social Security number in your NABP e-Profile, complete the relevant form, have it witnessed by a notary, and return it to NABP.

If you have any questions regarding the requirements, please contact customer service at 847/391-4406 or via e-mail at custserv@nabp.net.

3. How do I change my name in my NABP e-Profile?

You can change your name in your NABP e-Profile by submitting a photocopy of the document granting your name change and completing the correct NABP name change form. One form pertains to those who have had their name change granted by a US government agency. The other pertains to those who have had their name change granted by a foreign government agency. Have those forms witnessed and signed by a notary.

In addition to the form, submit a photocopy of the documentation noting your name change. This supporting documentation includes:

  • Marriage license or certificate
  • Divorce decree
  • Court ordered name change document
  • Naturalization documentation (the original document must be mailed; document will be returned)

Please send a photocopy. Originals will not be returned. Exception: Photo copies of naturalization documentation will not be accepted. Original naturalization documents will be returned.

Forms:

Name Change Granted by a US Government Agency (PDF)
This form can be faxed or mailed.

Name Change Granted by a Foreign Government Agency (PDF)
For security reasons, submit this form and the photocopied documentation by mail, as NABP retains the original signed and notarized form for its records. See FAQ 6 in the Requesting Changes to Your NABP e-Profile section for information on translation requirements.

4. How do I change my date of birth in my NABP e-Profile?

You can change your date of birth in your NABP e-Profile by submitting a photocopy of the official document showing your date of birth and completing NABP’s date of birth change form. Have this form witnessed and signed by a notary. For security reasons, submit the original and notarized form by mail. If your documents are not in English, please refer to FAQ 6 for translation requirements.

The required supporting documentation includes a photocopy of one of the following:

  • Driver’s License or state ID (if date of birth is present)
  • Birth Certificate
  • Valid US passport

Please send a photocopy. Originals will not be returned.

Form:

Date of Birth Change (PDF)
For security reasons, submit this form and the photocopied documentation by mail.

5. How do I change my Social Security number in my NABP e-Profile?

You can change your Social Security number in your NABP e-Profile by submitting a photocopy of the official document showing your Social Security number and completing NABP’s Social Security number change form. Have this form witnessed and signed by a notary. For security reasons, submit the original and notarized form by mail.

The required supporting documentation includes a photocopy of the following:

  • Social Security card
    Please send a photocopy. Originals will not be returned.

If you have misplaced your Social Security card, see Social Security’s Web site for information on getting a new or replacement card.

Form:

Social Security Number Change (PDF)
For security reasons, submit this form and the photocopied documentation by mail.

6. How do I perform a translation of my non-English documentation?

Provide an official word-for-word English translation, prepared and certified as correct by an official translator, for any document, including all seals and/or stamps, not in English.

An official translator is recognized by NABP as a (1) certified translator, (2) a certified court interpreter, (3) an authorized government official, or (4) an official translator from a professional translation service or an appropriate language department at any university.

Have each page of the translation on official stationery and signed and dated by the translator. The translator must provide an attestation statement regarding the accuracy of each translation. Proof of the translator's credentials need to accompany each translation.

You may not prepare your own translations.

7. Where do I send documents for updating my e-Profile?

Mail the completed form and documentation to:

Customer Service Department
NABP
1600 Feehanville Dr
Mount Prospect, IL 60056
Fax: 847/375-1114

Only documents pertaining to the Name Change Granted by a US Government Agency will be accepted via fax.

Social Security Numbers and the NABP e-Profile

1. Why am I being asked for my full Social Security number?

Accreditation Council for Pharmacy Education (ACPE) and NABP are working together to streamline and centralize the reporting of ACPE-approved continuing pharmacy education (CPE) for providers, pharmacists‚ and pharmacy technicians. A centralized registry of this information will streamline the tracking of information and enhance the ability of licensees to document their CPE activities when necessary.

In addition, it is expected that CPE providers will eventually phase out the issuance of paper-based statements of credit after the CPE Monitor system is fully functional. Thus, e-Profiles maintained through NABP, which will include licensee CPE records, will become the accepted record for licensees to verify compliance with the state board(s) of pharmacy CPE requirements. It is incumbent upon NABP to take the necessary steps to help ensure the accuracy of this data within its systems. The use of a unique identifier such as the Social Security number is the way to help ensure this required level of accuracy.

There is the potential for serious adverse consequences to a licensee for failure to meet CPE requirements. NABP desires to do everything possible to ensure that an error in its systems will not lead to such a result for the licensee. State licensure records typically include the Social Security number‚ as well as the license number to uniquely identify licensees within their systems. The use of the full nine-digit Social Security number, along with other demographic information such as license number(s), will help NABP internally verify that each e-Profile created within its systems is unique, contains accurate information, and will match state board licensure records for CPE activities.

2. Why is the use of the last four digits of my Social Security number not sufficient?

The last four digits of the Social Security number are not unique to an individual, and potentially are shared with up to 10,000 other individuals. As a result, it is possible that this data would not be sufficient to uniquely identify licensees within NABP systems, and create problems for licensees during any audit of CPE used for renewal of a license. Thus, NABP has determined that the full Social Security number addresses this issue.

3. My license number is unique and is used by my state board of pharmacy to identify me within its systems. Why can’t NABP use this as the unique identifier?

Historical experience in working with our member boards indicates that the license number is not unique in all cases, and that sometimes multiple states could use the same licensing numbering schema, which could result in duplication or errors within NABP’s databases. In addition, licenses may be allowed to lapse and may no longer be associated with a licensee. Thus, NABP has determined that the Social Security number, which is unique in all cases, is a better identifier for licensees within its systems.

Using the full Social Security number, NABP will be able to reconcile any data discrepancies between its records and the state boards of pharmacy records quickly and with a high degree of accuracy. This will be necessary so that pharmacists, technicians, and state boards of pharmacy can rely on this system for tracking and reporting of CPE credits.

4. Why can’t my driver’s license number or state ID card number be used as an identifier?

Driver's license numbers and state-issued identification card numbers, like many other types of unique identifiers, are not routinely collected by all licensing boards for all licensed staff, and therefore would not be of use to NABP when attempting to verify the accuracy of the self-reported licensure information. The Social Security number is the only unique data element that is collected by all the boards, and that every US registrant of the CPE Monitor service should have. NABP only uses a registrant’s Social Security number to verify data information with the Association’s member boards of pharmacy and for no other purpose. It is not shared, sold, or distributed externally, for any reason, except to a member board of pharmacy in conjunction with an official purpose related to application for licensure, or maintenance of that license, and only where required by the board. NABP has implemented strong security measures to safeguard the security of this information in its systems, to prevent unauthorized access or use of the information, and complies with all applicable federal and state laws regarding data privacy.

5. How does NABP keep my personal private information secure?

NABP takes issues of data security and data privacy very seriously, and over the years has invested significant resources in the security of its systems, which support the CPE Monitor program. NABP monitors data traffic within its systems to help ensure personally identifiable information is not improperly disclosed and limits internal access to this information, which includes Social Security numbers. All such access is monitored by NABP.

NABP deploys firewalls, encryption technology, intrusion prevention technology, and audits as part of its comprehensive security program. Further, NABP continues to monitor and implement new technologies to harden its systems against unauthorized access.

6. Is the NABP Web site secure?

When you click on a link that brings you to online registration forms for examinations, CPE Monitor, accreditations, and publications, you have been brought to a secure site. You can tell when a site is secure because the Web site address begins with an HTTPS rather than the HTTP, and often there is an icon such as a padlock in the browser. Any portion of the NABP Web site that requires private, personal information from a visitor is secure and encrypted.

NABP deploys firewalls, encryption technology, intrusion prevention technology, and audits as part of its comprehensive security program. Further, NABP continues to monitor and implement new technologies to harden its systems against unauthorized access.