- What is the VIPPS program?
- How does NABP verify the sites?
- Does NABP regulate online pharmacies?
- When was the VIPPS program developed?
- Isn’t the number of Internet sites far too large to monitor and control?
- How many online pharmacies are out there?
- How many prescribing sites are out there?
- What’s wrong with using a prescribing site to get Viagra® and Xenical®?
- Can I get really cheap prices from pharmacies outside the US?
- Can I get cheap prices from legitimate online pharmacies?
- What are the main advantages of ordering medications online?
- Who regulates online pharmacies?
- How do I set-up an online pharmacy?
- How does NABP work with government agencies that regulate online pharmacies?
- How are international online sites regulated?
- What organization can I contact regarding regulations and online pharmacies?
- What if I believe an online pharmacy has dispensed the wrong medication or labeled the medication incorrectly?
- What are the signs of a suspiciously operating pharmacy?
- What if I believe that an online pharmacy may be operating suspiciously?
- What organization covers the security of patient information for online pharmacies?
- Can a prescription be faxed to the online pharmacy, or does the pharmacy need the original prescription? Does the online pharmacy verify the prescription with the prescriber?\
- I experienced poor customer service from, or read negative online reviews of, a pharmacy doing business over the Internet, and I noticed that NABP has accredited/approved this business. Can NABP revoke accreditation/approval from this business or intervene?
The Verified Internet Pharmacy Practice Sites (VIPPS) program and its accompanying VIPPS seal of approval identifies to the public those online pharmacy practice sites that are appropriately licensed, are legitimately operating via the Internet, and that have successfully completed a rigorous criteria review and survey.
Internet-based pharmacy practice sites wishing to become VIPPS accredited submit a detailed application to NABP, which includes the pharmacy’s policies and procedures addressing the VIPPS criteria. Licensure information is verified with applicable state boards of pharmacy. The VIPPS team reviews the application, policies, and applicant’s Web site, and performs an on-site survey of the pharmacy’s facilities. Once the policies and procedures as well as the operations of the pharmacy appear to meet the intent of the VIPPS criteria, permission to display the VIPPS Seal is granted and the verified information about the pharmacy is posted on the VIPPS Web site. Clicking on the VIPPS Seal links the user to the VIPPS Web site that then verifies that the Seal is indeed posted on a VIPPS-accredited site. If so, the user is then shown pharmacy-specific information, including licensure information.
NABP does not regulate online pharmacies. Regulation of pharmacy practice, whether online or not, is primarily the jurisdiction of the state boards of pharmacy with some federal oversight. The VIPPS program is an accreditation program for which Internet pharmacy practice sites may apply.
The value of the program to the patient and the Internet pharmacy is that it provides members of the public with a means to assure themselves that the Internet pharmacy they choose is a bona fide, fully licensed facility exercising competent Internet/interstate pharmacy practices. See Buying Medicine Online for more information.
In 1999, NABP became aware of the need for this program when consumers contacted several state pharmacy boards to complain about illegal Internet prescribing and dispensing sites posing as legitimate pharmacies. The Association developed the VIPPS program in response to public and regulatory agency concerns regarding safety of Internet pharmacy practices in order to provide a means for the public to distinguish between legitimate and illegitimate online pharmacy practice sites.
No. NABP and the regulatory framework of state boards of pharmacy, federal agencies, and the medical community have been working together for several years now to achieve this goal.
It is difficult, if not impossible, to answer this question accurately, but it is probably fewer than you would think. Illegitimate pharmacies (usually those that offer online prescribing) open and close on a daily basis. One company posing as a legitimate pharmacy may have many URLs or Web addresses, creating the impression that there is a greater number of Internet pharmacies than actually exists. In addition, pharmacies may only register with select search engines. If these search engines are not utilized when performing a search then all pharmacies may not be counted.
The number of prescribing sites, using patient questionnaires and fee-based cyberspace consultations, as well as sites that sell prescription medications and controlled substances without requiring a “consult,” is difficult to estimate. NABP research indicates, however, that 97% of the over 10,000 Internet drug outlets NABP has assessed appear to be out of compliance with pharmacy laws and practice standards.
8. What’s wrong with using a prescribing site to get Viagra® and Xenical®? I don’t have to see a doctor and can obtain the medicine with increased privacy and confidentiality; and it’s cheaper.
First, Food and Drug Administration (FDA) restricts the distribution of certain drugs to a prescription-only basis because in certain medical situations they can be dangerous if not taken with ongoing medical consultation. Most regulatory authorities and professional organizations regard online prescribing to be unprofessional, and in some states it is illegal, unless it is done pursuant to a valid, ongoing patient-prescriber relationship that has included an in-person physical examination. Completing only an online questionnaire does not establish a valid patient-prescriber relationship. Moreover, without a physical examination you could receive inappropriate medication and worsen an underlying, undiagnosed, serious medical condition.
As for increased privacy and confidentiality, evidence appears to indicate that illegitimate prescribing sites frequently sell their customer lists to other illegitimate online pharmacy operators and owners of Internet scam and pornography sites. By buying drugs from an illegitimate site you may be designating yourself as someone who is a good target for rip-off schemes.
Frequently, deceived consumers notify us of non-receipt of medications they ordered, and/or credit card charges that illegitimately operating pharmacies refuse to remove. Many also complain that they are unable to contact the pharmacies: phone lines are disconnected or no one answers.
First, FDA generally prohibits the importation of foreign-made versions of prescription medications that are commercially available in the US. The safety and efficacy of these medications cannot be guaranteed. Many countries’ drug research and control programs are not as safety oriented as those in the US. Though some of the drugs advertised by foreign sites may be manufactured by the same name brand international drug manufacturer as you are used to, they usually are not manufactured in FDA inspected facilities that have met FDA standards. Further, sometimes the medications have been subjected to storage conditions that compromised their potency or safety.
Yes, and more. One of the great benefits to shopping online to fill your prescriptions is the ease with which you can comparison shop. Many pharmacies offer price comparisons between their charge and that of other legitimate pharmacies. This is one way to stretch your health care dollar. Many online pharmacies accept prescription benefit insurance coverage as well. In addition, legitimate online pharmacies often offer valuable health care information in a searchable format. VIPPS-accredited pharmacies are required to offer their customers free phone consultation with a pharmacist, and many offer free ask-a-pharmacist e-mail service as well.
Convenience is a major advantage that online pharmacies provide over some of their pharmacy competitors. Consumers’ ability to order and receive medications without leaving their home is a tremendous time-saver. Often, drug information and price information may be accessed via the pharmacy’s Web site, or this information may be requested via e-mail so the consumer does not have to wait on the phone for an answer or travel to the pharmacy to ask for this information in person.
In addition, online pharmacies may provide more privacy than traditional brick-and-mortar pharmacies. Consumers who are too embarrassed to purchase certain medications or health care products from the local pharmacy may find greater anonymity by ordering these products from an e-pharmacy where staff may not be able to put a “face to a name.”
The state boards of pharmacy have primary responsibility for regulation of online pharmacies. Regulatory authority is mainly exercised by the state board of pharmacy of the state in which the pharmacy is physically located. In addition, most states protect their citizens by licensing “out-of-state pharmacies” that ship medications to patients in their jurisdictions. The same regulations that apply to traditional brick-and-mortar and mail-order pharmacies typically apply to online pharmacies. Federal agencies, such as FDA and Drug Enforcement Administration (DEA), are also partners with the state boards of pharmacy in this regulatory process. FDA, however, mainly regulates foreign-based sites and practitioners.
When pharmacists are thinking about setting up an online pharmacy, we encourage them to do their homework and work in conjunction with the state boards of pharmacy. The VIPPS criteria may serve as a solid guideline when an organization plans to expand into interstate/Internet pharmacy practice and seeks to address issues of quality, verifiable relationships, regulatory compliance, and good pharmacy practices.
NABP has strong working relationships with the state boards of pharmacy and the federal agencies. Inspector training programs and the VIPPS “Report a Suspicious Site” programs are examples of ways in which NABP helps regulatory agencies monitor and investigate illegitimate pharmacy Web sites.
As mentioned earlier, online sites located outside the United States pose the greatest challenges for state and federal regulators. Cooperation with other nations and their regulatory agencies has been and continues to be the key to regulating online international pharmacy sites. NABP is working with a number of international regulatory agencies to establish VIPPS programs for their online pharmacies.
Your first contact should be the local state board of pharmacy. You may also subscribe to NABPLAW®, the NABP state pharmacy law and rules database, which allows users to research subjects one state at a time or across all 50 states.
17. What if I believe an online pharmacy has dispensed the wrong medication or labeled the medication incorrectly?
Please report these incidents to your local state board of pharmacy as well as the board of pharmacy in the state where the pharmacy is located. You should also contact the pharmacy that mistakenly dispensed the medication. VIPPS pharmacies are required to document, track, and analyze these types of incidents to determine what went wrong and to prevent recurrences.
Learning the signs that point to suspect practices can help you protect yourself from rogue Internet sites. First, e-pharmacies are suspect if they dispense prescription medications without requiring the consumer to mail in a prescription, and if they dispense prescription medications and do not contact the patient’s prescriber to obtain a valid verbal prescription. Further, online pharmacies are suspect if they dispense prescription medications solely based upon the consumer completing an online questionnaire without the consumer having a pre-existing relationship with a prescriber and the benefit of an in-person physical examination. State boards of pharmacy, boards of medicine, FDA, as well as the AMA, condemn this practice and consider it to be unprofessional.
Second, online pharmacies should have a toll-free phone number as well as a street address posted on their site. If the pharmacy merely has an e-mail feature, so that the sole means of communication between the consumer and the pharmacy is via e-mail, this is a suspect site.
Third, legitimate sites allow consumers to contact pharmacists if they have questions about their medications. If a site does not advertise the availability of pharmacists for medication consultation, it should be avoided.
Many suspiciously operating e-pharmacies have limited numbers of medications that they sell, particularly “lifestyle” medications that treat such conditions and diseases as impotence, obesity, herpes, pain, and acne. Although pharmacies may not sell every medication available in the US, those online pharmacies solely selling lifestyle medications may not be operating legitimately.
Please report suspiciously operating pharmacies to NABP. You may do so anonymously. We also encourage you to report such sites to your local state board of pharmacy, especially if you or a loved one has been harmed. NABP forwards information regarding suspiciously operating sites to the most appropriate regulatory authorities.
Security, confidentiality, and privacy are among the chief concerns of patients and health care professionals regarding online pharmacy services. State and federal laws such as the Health Insurance Portability and Accountability Act (HIPAA) protect patient identifiable information. VIPPS and other voluntary certification programs require participating organizations to adhere to and post their privacy policies. In addition, NABP has published guidelines regarding the confidentiality of patient health care information, which can be found in Appendix E of the Model State Pharmacy Act and Model Rules of the National Association of Boards of Pharmacy. The Model Act is available as a free download.
21. Can a prescription be faxed to the online pharmacy, or does the pharmacy need the original prescription? Does the online pharmacy verify the prescription with the prescriber?
Generally state laws require faxed prescriptions to be received directly from the prescriber (not the patient) to be valid. Online sites that do not protect the integrity of the original prescription, or that do not verify the authenticity of suspect prescriptions may be in violation of the law. In addition, VIPPS-accredited pharmacies must have policies and procedures in place that address these issues. Before you entrust your health to anyone online, look for the VIPPS Seal, and click to verify.
22. I experienced poor customer service from, or read negative online reviews of, a pharmacy doing business over the Internet, and I noticed that NABP has accredited/approved this business. Can NABP revoke accreditation/approval from this business or intervene?
For its Accreditation programs, NABP evaluates only businesses’ adherence to state and federal pharmacy practice laws and best pharmacy practice standards. Unless your complaint centers on a component of an Accreditation program criteria or standard, NABP cannot intervene. NABP has no control over businesses’ customer service or marketing practices. If you have serious concerns about any business you encounter, please contact the state board of pharmacy in which that business is located or a local law enforcement authority.