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Oregon News: Refill Authorization
Published in the November 2008 Oregon State Board of Pharmacy Newsletter
Recent confusion has been brought to the Board’s attention regarding who in the pharmacy may accept oral instructions for a prescription refill from a prescribing practitioner. More specifically, the question was, “Can a non-licensed pharmacy employee such as a clerk accept refill authorization over the telephone?” The short answer is no. A non-licensed employee or clerk can retrieve a faxed refill authorization from the fax machine for the pharmacist. However, only a pharmacist, pharmacy technician, or pharmacy intern can accept oral instruction for prescription refills. The follow-up question was asked, “Can a clerk enter patient data into the computer record? The short answer is yes. A clerk can enter demographic or billing information into the computer records for a patient. However, a clerk cannot enter clinical information such as allergies, diagnosis, or medical condition, etc.
