Delaware News: Robberies in the Pharmacy

December 1, 2008 4:05 pm Topics: Diversion

Published in the December 2008 Delaware State Board of Pharmacy Newsletter

Delaware has been inundated with pharmacy robberies in the past two years. As a reminder from past Newsletters, a robbery in the pharmacy setting might be one of the most frightening experiences in a pharmacist’s life. It is important that you be prepared should you ever be exposed to such an experience.
First, it is important to understand the difference between a theft and a robbery. A theft is basically the taking of another’s property without force. On the other hand, robbery occurs when force is used during the taking of another’s property. Thus, if someone takes something off the pharmacy counter, a theft has occurred. If someone takes something off the counter while brandishing a weapon, then a robbery has occurred.
When faced with a situation of robbery in your pharmacy your safety and the safety of your staff is the main objective. You have the responsibility to your employees, patients, and loved ones to avoid anything that could result in violence on the part of the robber; there¬fore, complying with the demands of the robber is the most prudent course to follow. There is no property in your pharmacy that is worth the risk of harm to yourself, your patients, or your staff.
What to Do During a Robbery
Cooperate fully with the robber.
Do not argue or make insulting comments.
Do not attempt to thwart the robbery or apprehend the criminal yourself.
Do exactly what you are told to do, nothing more and nothing less.
Try to remain calm and avoid sudden movements that might cause further conflict.
Try to notice identifiable aspects of the robber (ie, clothing, hair length and color, size, build, tattoos, scars, and other body features).
What to Do Following a Robbery
Immediately obtain treatment for anyone injured during the commission of the crime.
When the situation is safe, sound your pharmacy alarm, contact “911,” and alert other store personnel.
Lock the doors immediately to prevent re-entry.
If it is safe, try to see the vehicle and/or direction taken by the robber.
Request that customers remain in the store to provide statements to authorities.
Protect the crime scene by not letting others come into areas with which the robber came into contact.
Do not trust your memory, record all factual information.
Do not discuss the facts of the robbery with anyone on the scene until after the authorities have taken your statement.
Alert your company officials and follow company policies.
By remaining calm and being observant during the commission of the robbery, you can increase the likelihood of a safe outcome for yourself and staff and the apprehension of the robber.